QUALITY AND PROCESS IMPROVEMENT HAS BECOME AS ONE OF THE MOST IMPORTANT SUCCESS FACTORS FOR TODAY'S ORGANIZATIONS. THIS ARTICLE AMONG ALL THE EXISTING TECHNIQUES SUCH AS SIX SIGMA, QUALITY FUNCTION DEVELOPMENT, TOTAL QUALITY MANAGEMENT, BUSINESS PROCESSES RE-ENGINEERING AND OTHER ORGANIZATIONAL TECHNIQUES, IS APPLIED BENCHMARKING. BENCHMARKING MODEL OR THE BEST PRACTICE IS ONE OF THE TECHNIQUES THAT ORGANIZATIONS TODAY PAY ATTENTION TO IT IN LINE WITH PHILOSOPHY OF QUALITY AND PROCESS IMPROVEMENT. BENCHMARKING TECHNIQUE HELPS THE ORGANIZATION TO HAVE EFFECTIVE AND APPROPRIATE USE OF INNOVATION OF OTHER ORGANIZATIONS ABOUT THE ORGANIZATIONAL PROCESS.IN THIS PAPER, BY USING A CASE STUDY OF HIGHER EDUCATION INSTITUTIONS, IT IS EXAMINED APPLICATION OF BENCHMARKING TECHNIQUES IN QUALITY AND PROCESSES IMPROVEMENT. IN THE FIRST THIS ARTICLE ARE DISCUSSED ABOUT BENCHMARKING LITERATURE. THEN THE BENCHMARKING SPECIES, MODELS, METHODS, PROCESS AND A CASE STUDY OF BENCHMARKING PROCESS ACROSS THE TWO UNIVERSITIES IN AUSTRALIA, IS DESCRIBED. AT THE END, THE RESULTS AND RECOMMENDATIONS ARE PRESENTED.